Managed Services

Why you need Managed Services :

  • One cost per seat (server, workstation, network appliance)
  • Different plans to fit your budget
  • 24×7 Monitoring with alerts

 

Plans to fit your budget:

Managed Services (per seat)Manage Desktop (per month)Manage Network (per month)Manage Server (per month)
Silver Plan$29.00$59.00$59.00
Gold Plan$49.00$149.00$199.00
Platinum Plan$59.00$299.00$299.00

Manage Desktop (per month) Details

We’ll support your Desktop PC or Mac remotely and onsite from our world class Network Operations Center (NOC). Our certified help desk staff provides hardware, software, and network support when you need it most. Our plans offer solutions for all businesses in every stage of their growth. Manage Desktop goes from remote, phone to fully managed platinum plan where we include on-site escalation, mobile device support and emergency support.

If you are looking to get best value by bundling Manage Desktop with other managed services for a peace of mind IT Support for your business contact our friendly account executives for a comprehensive desktop management proposal.

On-demand Support

Silver Plan ($29/month per desktop)

Gold Plan ($49/month per desktop)

Platinum Plan ($59/month per desktop)

Unlimited Help Desk (phone or e-mail)

Desktop Software Installation

Printer Installation

Peripherals Installation

Mobile Device Management

Hourly

Emergency Support

Hourly

Hourly

On-site Escalation

Hourly

Hourly

System Security

Patch Management

Spyware Defense

Viruses Defense

SPAM Defense

Automated Maintenance

Online Incident Management

Online Asset Management

Reporting

On-demand Incident Reports

Automated Hardware Asset Reports

Automated Software Asset Reports

Management

Dedicated Technician

On-demand Review

Reporting

Automated Performance Reports

Manage Network (per month) Details:

The performance, availiability, uptime of your business critical systems are dependent upon the health and performance of your network infrastructure. Secure Networks ITC will keep your network infrastructure running at optimal performance through proactive monitoring and remote remediation services performed by our certified engineers from our world class Network Operations Center (NOC).

Our Systems Engineers are certified experts for switch, firewall and router management for a variety of network appliances from leading IT Providers like Cisco, Sonicwall, CheckPoint, Dell and Watchguard.

Monitoring & Alert Notifications

Silver Plan ($59/month per device)

Gold Plan ($149/month per device)

Platinum Plan ($299/month per device)

24/7 Remote Monitoring

Automated Alert Notification

Remote Remediation

Hourly

Onsite Escalatio

Hourly

Hourly

Emergency Support

Hourly

Hourly

1-hour Remote Support Guarantee

4-hour Onsite Support Guarantee

Network Management

Online Incident Management

Online Change Management

Firewall Management

Hourly

Router Management

Hourly

ISP Management

Hourly

Asset Management

Device Maintenance

Maintenance Contract Management

Security Patch Management

Hourly

Hourly

Hourly

Manage Server (per month) Details:

Subscribe to our Manage Server services will keep your business critical servers up, proactively monitored, routinely maintained, and available when your team needs them. When problems arise you can count on Secure Networks ITC to start working on a problem remotely within an hour and onsite within 4 hours.

Gold Plan and Platinum Plan customers get benefit of Certified Engineer providing support from our world class Network Operation Center (NOC). Using remote administration tools our engineers can do any work on your server as like they’re physicaly present from basic tasks like add/remove user, update share permissions to troubleshoot server roles issues.

Remote Monitoring & Alert Notification

Silver Plan ($59/month per server)

Gold Plan ($199/month per server)

Platinum Plan ($299/month per server)

24×7 Remote Monitoring

Automated Alert Notifications

Event Log Monitoring

Drive Space Monitoring

Performance Monitoring

Optional

Optional

Active Directory Monitoring

Optional

Optional

Exchange Server Monitoring

Optional

Optional

Microsoft SQL Server Monitoring

Incident Management

Online Incident Management

Online Change Management

Online Problem Management

Online Knowledge Management

Asset Management

Online Asset Database

Service Warranty Management

Threat Management

Microsoft Patch Management

Virus Management

Data Management

Daily Backup Monitoring

Security Management

User Add,Edit, and Delete

User Password Resets

File Sharing Permission Administration

Service & Support

Unlimited Remote Control Support

Hourly

Unlimited Phone Support

Hourly

Remote Remediation

Hourly

Onsite Escalation (4-hour response time guaranteed)

Hourly

Hourly

Emergency Support

Hourly

Hourly

1-hour Remote Support Guarantee

4-hour Onsite Support Guarantee

Reporting

Autoamted Performance Scorecard

Automated Patch Reports

Automated Vulnerability Reports

Optional

Optional

Automated Security Scorecard

Optional

Optional

2013 Secure Networks ITC Designed by Organiksoft
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