Managed Services
Why you need Managed Services :
- One cost per seat (server, workstation, network appliance)
- Different plans to fit your budget
- 24x7 Monitoring with alerts
Plans to fit your budget:
| Managed Services (per seat) | Manage Desktop (per month) | Manage Network (per month) | Manage Server (per month) |
| Silver Plan | $39.00 | $59.00 | $59.00 |
| Gold Plan | $59.00 | $149.00 | $199.00 |
| Platinum Plan | $99.00 | $299.00 | $299.00 |
Manage Desktop (per month) Details
We'll support your Desktop PC or Mac remotely and onsite from our world class Network Operations Center (NOC). Our certified help desk staff provides hardware, software, and network support when you need it most. Our plans offer solutions for all businesses in every stage of their growth. Manage Desktop goes from remote, phone to fully managed platinum plan where we include on-site escalation, mobile device support and emergency support.
If you are looking to get best value by bundling Manage Desktop with other managed services for a peace of mind IT Support for your business contact our friendly account executives for a comprehensive desktop management proposal.
| On-demand Support | Silver Plan ($39/month per desktop) | Gold Plan ($59/month per desktop) | Platinum Plan ($99/month per desktop) |
| Unlimited Help Desk (phone or e-mail) |
|
|
|
| Desktop Software Installation |
|
|
|
| Printer Installation |
|
|
|
| Peripherals Installation |
|
|
|
| Mobile Device Management | Hourly |
|
|
| Emergency Support | Hourly | Hourly |
|
| On-site Escalation | Hourly | Hourly |
|
| System Security | |||
| Patch Management |
|
|
|
| Spyware Defense |
|
|
|
| Viruse Defense |
|
|
|
| SPAM Defense |
|
|
|
| Automated Maintenance | |||
| Online Incident Management |
|
|
|
| Online Asset Management |
|
|
|
| Reporting | |||
| On-demand Incident Reports |
|
|
|
| Automated Hardware Asset Reports |
|
|
|
| Automated Software Asset Reports |
|
|
|
| Management | |||
| Dedicated Technician |
|
|
|
| On-demand Review |
|
|
|
| Reporting | |||
| Automated Performance Reports |
|
|
|
Manage Network (per month) Details:
The performance, availiability, uptime of your business critical systems are dependent upon the health and performance of your network infrastructure. Secure Networks ITC will keep your network infrastructure running at optimal performance through proactive monitoring and remote remediation services performed by our certified engineers from our world class Network Operations Center (NOC).
Our Systems Engineers are certified experts for switch, firewall and router management for a variety of network appliances from leading IT Providers like Cisco, Sonicwall, CheckPoint, Dell and Watchguard.
| Monitoring & Alert Notifications | Silver Plan ($59/month per device) | Gold Plan ($149/month per device) | Platinum Plan ($299/month per device) |
| 24/7 Remote Monitoring |
|
|
|
| Automated Alert Notification |
|
|
|
| Remote Remediation | Hourly |
|
|
| Onsite Escalation | Hourly | Hourly |
|
| Emergency Support | Hourly | Hourly |
|
| 1-hour Remote Support Guarantee |
|
|
|
| 4-hour Onsite Support Guarantee |
|
|
|
| Network Management | |||
| Online Incident Management |
|
|
|
| Online Change Management |
|
|
|
| Firewall Management | Hourly |
|
|
| Router Management | Hourly |
|
|
| ISP Management | Hourly |
|
|
| Asset Management |
|
|
|
| Device Maintenance | |||
| Maintenance Contract Management |
|
|
|
| Security Patch Management | Hourly | Hourly | Hourly |
Manage Server (per month) Details:
Subscribe to our Manage Server services will keep your business critical servers up, proactively monitored, routinely maintained, and available when your team needs them. When problems arise you can count on Secure Networks ITC to start working on a problem remotely within an hour and onsite within 4 hours.
Gold Plan and Platinum Plan customers get benefit of Certified Engineer providing support from our world class Network Operation Center (NOC). Using remote administration tools our engineers can do any work on your server as like they're physicaly present from basic tasks like add/remove user, update share permissions to troubleshoot server roles issues.
| Remote Monitoring & Alert Notification | Silver Plan ($59/month per server) | Gold Plan ($199/month per server) | Platinum Plan ($299/month per server) |
| 24x7 Remote Monitoring |
|
|
|
| Automated Alert Notifications |
|
|
|
| Event Log Monitoring |
|
|
|
| Drive Space Monitoring |
|
|
|
| Performance Monitoring |
|
|
|
| Active Directory Monitoring | Optional | Optional |
|
| Exchange Server Monitoring | Optional | Optional |
|
| Microsoft SQL Server Monitoring | Optional | Optional |
|
| Incident Management | |||
| Online Incident Management |
|
|
|
| Online Change Management |
|
|
|
| Online Problem Management |
|
|
|
| Online Knowledge Management |
|
|
|
| Asset Management | |||
| Online Asset Database |
|
|
|
| Service Warranty Management |
|
|
|
| Threat Management | |||
| Microsoft Patch Management |
|
|
|
| Virus Management |
|
|
|
| Data Management | |||
| Daily Backup Monitoring |
|
|
|
| Security Management | |||
| User Add,Edit, and Delete |
|
|
|
| User Password Resets |
|
|
|
| File Sharing Permission Administration |
|
|
|
| Service & Support | |||
| Unlimited Remote Control Support | Hourly |
|
|
| Unlimited Phone Support | Hourly |
|
|
| Remote Remediation | Hourly |
|
|
| Onsite Escalation (4-hour response time guaranteed) | Hourly | Hourly |
|
| Emergency Support | Hourly | Hourly |
|
| 1-hour Remote Support Guarantee |
|
|
|
| 4-hour Onsite Support Guarantee |
|
|
|
| Reporting | |||
| Autoamted Performance Scorecard |
|
|
|
| Automated Patch Reports |
|
|
|
| Automated Vulnerability Reports |
|
|
|
| Automated Security Scorecard | Optional | Optional |
|